Useless GMs

So I play retail World of Warcraft. And have been since mid-late 2014. Well, I only played for a little bit back then, quit for like almost a year, and started back up like mid-late 2015. I figured it would be a good way for me to get some social interaction in, in a place where people would not see me for what I truly am. For all intents and purposes, I would be human. And to the people playing WoW I was, and am. It worked. I didn't stick out like a sore thumb the way I usually do, IRL.

I quickly noticed that to climb on the social ladder in WoW, it helps to get a lot of achievement points. People simply respect you more as a person, the more accomplished you are as a player. I suppose that it's only logical, seeing as that is generally how it works in the outside world as well.

Anywho, I digress. In my quest for greatness, I've been clearing out all the zones in the game, quest-wise. I used to play a female blood elf paladin, that I faction changed to a female human paladin. Because of this, I ran into some phasing issues along the way (not being able to pick up certain quests because I had already picked up & completed the follow-ups back when I was still horde, i.e.).

In these cases, GMs need to be contacted to help resolve the issue. I've never had anything but positive experiences with GMs in the past, but the past couple of days have been, as you humans would call it, a gigantic shitshow.

Here's what happened:

So. A few days ago, I found myself clearing out the zones in pandaria. Once I got to kun-lai summit, I was hit with a bunch of phasing issues along the way.

At one point, my quest helper addon told me to go pick up the quests:

http://www.wowhead.com/quest=31455/the-shado-pan (I did check binan village for it as well, but it wasn't being offered there either)
http://www.wowhead.com/quest=31460/chos-missive
http://www.wowhead.com/quest=31456/muskpaw-ranch

All at westwind rest. My character used to be horde, and since I used the same quest helper addon back then, I'm pretty sure I must've done the horde variants of them back then. Anywho. Quests weren't there to be picked up. So I opened a ticket.

Then GM S. responded, telling me he would forward it to the bug team - but doing nothing to fix my problems. Actually, what ended up happening was that after he had responded to my ticket, I could not log on to my character for hours; "this character is temporarily unavailable". Yes, my character. Only the one. My other characters I could log on to fine.

Next morning. I log on to WoW, and I can get on my character again. My quest helper addon is showing that I've accepted 2 out of the 3 quests listed above... somehow.

Next GM responds. But instead of helping me, just asks me how I was able to get the quests, if I managed to get them myself (which was already obvious from what I'd told him and the GM before; I obviously didn't), because I shouldn't be able to... or if it happened automatically; he just wanted more info. So. Issues still not resolved.

Another GM responds: V. Tells me there are no notes, no logs of any GM logging into or doing anything on my account since for another ticket days before all this. And yet I somehow couldn't log onto my character for hours, and 2/3 quests are suddenly showing as having been accepted.

I had some personal matters to attend to yesterday, so I couldn't quest any further then, but I just now (or well, earlier today) continued, and I'm even more confused, because while my quest helper addon is showing that I've accepted http://www.wowhead.com/quest=31455/the-shado-pan & http://www.wowhead.com/quest=31460/chos-missive, apparently they haven't been completed. And it's now asking me to hand them in... WHILE I DON'T EVEN HAVE THEM IN MY QUEST LOG. My quest helper addon detects if you've accepted/completed certain quests.

Then, after relogging, having cleared my quest helper addon's savedvariables files and my WoW cache, even the wow minimap shows a yellow ? for "the shado-pan" & "cho's missive". I've added a screenshot to show you. Oh, and apparently they're now also in my quest log.

So after all this, I, earlier today, opened another ticket. Here's what I was told:

"Usually, in this situation you are not able to start these quests in the first place, but Faction Changing a character can cause them to be visible to you."

Well, that obviously wasn't the entire response, but it's the relevant part. Another GM placing the blame on me, instead of apologizing for the other GM's screw-up.

So I responded

"As I said, don't treat me like an idiot. I didn't pick up the quests myself. They just appeared in my questlog after a GM messed around on my character. Acknowledge that it was because of what the GM did, and stop trying to pin it on me.

"Usually, in this situation you are not able to start these quests in the first place, but Faction Changing a character can cause them to be visible to you."

No, that is not what happened. They were invisible to me. I could not pick them up. Someone else started them for me. Namely, GM Slitixiss. Stop trying to make it seem as if I'm just a silly goose who forgot that he picked up these quests or whatever.

It wasn't f****** me. And I know how to cancel quests myself, thank you very much."

To which I got the reply

"It's not uncommon for us to place quests in the logs of people having phasing issues, to specifically counter those issues, otherwise they would potentially remain unobtainable."

(again, not the entire reply, but the relevant part).

I guess you just can't allow your employees to admit to any wrong-doing or it'd make you liable, huh?